Refund Policy for Digital Products
At Digitalinz, we strive to provide high-quality digital ebooks and a smooth purchasing experience.
Because our products are digital downloads, this Refund Policy explains when refunds may or may not be issued.
1. No Refunds for Downloaded Products
Due to the nature of digital products, all sales are generally final once the ebook has been:
- Downloaded, or
- Accessed from the customer account.
This policy prevents abuse such as downloading content and requesting refunds afterward.
2. Eligible Refund Situations
Refunds may be considered under the following circumstances:
- You were charged multiple times for the same product
- The ebook file is corrupted or cannot be opened, and we cannot provide a working replacement
- You did not receive the download link after purchase
In such cases, we will either:
- Provide a replacement download, or
- Issue a refund if the issue cannot be resolved.
3. Refund Request Timeframe
Refund requests must be submitted within 7 days of purchase.
Requests submitted after this period may not be eligible for review.
4. Non-Refundable Situations
Refunds will not be granted for:
- Change of mind
- Accidental purchases
- Lack of knowledge about file formats
- Device compatibility issues
- Failure to read product descriptions before purchasing
5. How to Request a Refund
To request a refund, please contact us with:
- Your order number
- The email used for purchase
- A brief description of the issue
Send your request to:
We aim to respond within 48 hours.
6. Policy Updates
Digitalinz reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page.